Report a repair

Tenant repair service

Let’s get it sorted.

Report a problem with your home, or check an existing repair.

Start your report Track a repair Contractor contacts

Is anyone in immediate danger?

Call 999 for a threat to life, fire or serious danger. If you smell gas or suspect carbon monoxide, leave the area, avoid electrical switches and call the National Gas Emergency Service on 0800 111 999.

Official gas safety guidance

Report maintenance

Report a repair.

Tell us what needs attention. You’ll receive a reference after submitting your report.

Step 1 of 3 · Your home and contact details

  1. 1Your details
  2. 2The problem
  3. 3Access
01

Your details

Quick help

Low boiler pressure?

Repressurising can be a simple tenant check, but the controls vary by model. Start with the boiler's own manual and stop if anything does not match it.

Tenant help centre

Quick answers.
Clear next steps.

Search practical guidance on reporting, tracking, boilers, drains, contractor access and repair responsibilities.

5 questions

Urgent help and reporting

Report a repair Track an existing repair Contractor contacts

Your maintenance contacts

Find the right trade.

Browse the contractor details below, or filter by service. Choose your property to include its address in an email. For a repair reference and progress updates, report the repair online.

11 contacts

Before you call

Give your full address, flat or unit, and a short description of the problem. Say that you are a Bristant tenant and that the matter is for Barry Winton.

Visits and access

Agree the visit through Bristant. We will arrange notice and access. If you are not home, Bristant will use the master key in line with the agreed arrangements. Tell us if you need to be present.

Costs and keys

Contact Bristant before authorising chargeable work. Responsibility depends on the cause and your tenancy terms. Replacement master-system keys cost £36 including delivery and are ordered through Bristant.

Before arranging a repair

Your home.
Shared responsibility.

This guide explains the usual position for Bristant homes in England. Your tenancy terms and the cause of the problem are always considered, and tenants are not charged for work that is Bristant’s legal responsibility.

01

Your responsibility

Everyday care

  • Keep the home reasonably clean, heated and ventilated.
  • Report faults promptly and take safe steps to prevent further damage.
  • Test alarms routinely, report any fault and replace ordinary consumables such as light bulbs.
  • Keep plugholes clear and allow reasonable access for inspection or repair.
02

Covered by Bristant

Property repairs

  • The structure, exterior and common parts for which Bristant is responsible.
  • Water, gas, electricity, sanitation, heating and hot-water installations.
  • Required gas, electrical, fire and other property-safety work.
  • Fair wear and tear, and faults not caused by misuse or neglect.
03

Not normally covered

May be chargeable

  • Damage caused by a tenant, household member, visitor, misuse or neglect.
  • Lost keys or lockouts; a replacement key for the building’s shared key system is £36 including delivery.
  • Blockages caused by wipes, grease, food or other unsuitable objects.
  • Unauthorised alterations, avoidable pest issues or repairs to tenant-owned items.
Unsure which applies?

Submit a report if responsibility is unclear. Do not instruct an outside contractor or authorise chargeable work without Bristant’s written approval.

Tenant rights & responsibilities Official repair guidance

Useful household items

Small items.
Fewer blocked drains.

Drain guards are the safest first step. Measure the plughole before buying, empty anything caught into the bin and rinse the guard regularly. These are optional examples rather than products supplied by Bristant.

A flexible silicone strainer designed to sit over a sink plughole01 · Kitchen sink

Stops food and loose debris

Flexible sink strainer

Place it over a compatible flat plughole, then empty caught debris into the bin after use.

DunelmCheck price
Five flexible silicone shower drain hair catchers02 · Bath & shower

Catches hair before the pipe

Drain guards · five pack

Use only on a compatible flat or slightly domed drain and remove the collected hair after bathing.

B&QCheck price
A compact manual plunger for sinks, baths and showers03 · Chemical-free

For an existing minor blockage

100 mm sink plunger

Use only if no chemical cleaner has been added. Never plunge after a chemical product has been poured into the drain.

ScrewfixCheck price

Do not add chemical drain cleaners. Report persistent or recurring blockages so the cause can be assessed. If a chemical has already been used, do not add another product or use a plunger; tell Bristant what was used.

Check current prices and suitability with the retailer. Bristant does not sell these items.

Report a persistent or recurring blockage

What happens next

One report.
A visible trail.

01

Submit once

Give us the property, issue and access details in one structured report.

02

Keep your reference

Your repair reference appears immediately after a successful submission.

03

Track each update

Return to the tracker using your reference and property whenever you need the latest status.

Not sure whether your issue is a repair? Send a general enquiry instead.