If you are unhappy with a repair, communication or another service, contact info@bristantinvestments.com and make clear that you are raising a complaint.
Help us understand the concern
Include your property and flat or unit, any repair or enquiry reference, what happened, relevant dates and the outcome you are seeking. You do not need to submit another repair report for the same issue.
Follow-up
Ask for a written response and keep copies of the correspondence. If the issue remains unresolved, explain why and request a further review by Bristant’s management.
Independent guidance
Your statutory rights are unaffected. GOV.UK explains routes for complaints about rented housing. This page does not claim membership of a particular redress scheme.
If anyone is in immediate danger, use the emergency services rather than waiting for a complaint response.